They confirmed yesterday that the car was available and scheduled me for 11 AM today. I couldn’t even call to confirm because their phone kept going to voicemail. Got there, and they told me it was sold. The salesperson even tried pushing a Jeep Wrangler on me when I was trying to leave. Seriously?
I’ve bought cars out of state before and haven’t dealt with this. I always confirm a couple of times before making the trip, but this sounds shady. Avoid that place at all costs.
We had similar issues with them. They’d tell us a car was available, and when we showed up, they’d say it was at another dealership. Plus, the cars we test drove were dirty and poorly maintained. It’s obvious they don’t care about customers.
Try Mazda 112 and ask for Declan. Empire Mazda is awful. I’ve had bad experiences there too. Feel free to DM me if you’re in the same area and need recommendations.
Zen said:
Wayne Mazda did this to me. I was furious and made sure to cause a scene before leaving, lol.
I’m in Pennsylvania and wouldn’t bother driving to New Jersey for a car. I looked into one there, and the fees were ridiculous—like $2,000 extra, not including taxes. I ended up finding a better deal closer to home.
I had a similar experience. Made an appointment, paid a $500 deposit to hold the car, and even confirmed with the guy multiple times. Drove three hours only to find out they sold it 10 minutes before I arrived. Then they had the nerve to try and sell me a more expensive truck. Luckily, I found a better deal at another dealership down the road. Had that truck for 10 years.